Legal

Privacy Policy

Last updated 6 June 2026. This policy explains what personal information Be Clean Exteriors collects, how we use it, and how you can access it or make a complaint. We handle personal information in line with the Australian Privacy Principles.

Who we are

Be Clean Exteriors (ABN 73 251 091 572) is an exterior cleaning business based in Yamba NSW, serving the Clarence Valley. You can reach us at info@becleanexteriors.com.au or 0408 822 719.

The information we collect

We may collect:

Details you give us when you request a quote or site assessment: your name, property address, phone number, email address, and the job details you describe.
Information from enquiries you make by phone, email, or in person.
Photographs of your property taken before, during, and after work, as part of our condition and completion records.
Website information collected automatically: cookies, your IP address, device and browser type, and the pages you view, through Google Analytics and Google Tag Manager.

How we collect it

We collect most information directly from you, through the quote form, by phone, by email, or on site. Website analytics are collected automatically through cookies when you visit this site.

Why we collect and use it

To respond to your quote or site assessment request.
To prepare for our call, we may use an automated assistant to summarise the details you provide. We do not use it to make automated decisions about you.
To schedule, quote, and carry out our services.
To produce the condition and completion reports that come with our work.
To keep business, accounting, and tax records.
To understand and improve this website.
With your consent, to show before and after photographs of completed work in our marketing. You can ask us not to use your property this way at any time.

Who we share it with

We do not sell your personal information. We share it only as needed to run the business or to meet our legal obligations, including with:

Service providers that help us operate, such as website hosting, our customer enquiry records, the email service that delivers your enquiry to us, website analytics, an automated assistant that helps us prepare for your call, and our job scheduling software.
Your real estate agent, only where you have asked us to share a report or quote with them.
Government or regulatory bodies where the law requires it.

Information sent overseas

Some of the providers we use store and process information in the United States. These include our website hosting and form processing, the system that records your enquiry, the service that delivers our enquiry notification emails, our website analytics, and an automated assistant that helps us prepare for your call. Where information is handled overseas, we take reasonable steps to ensure it is handled appropriately.

Cookies and analytics

This site uses Google Analytics cookies, loaded through Google Tag Manager, to understand how visitors use it. You can disable cookies in your browser settings, or opt out of Google Analytics using Google's browser add-on. Disabling cookies will not stop you using the site.

How we keep it and for how long

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. We keep it for as long as we need it to provide our services and to meet record keeping, accounting, and tax obligations, after which we take reasonable steps to remove or de-identify it.

Accessing and correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct it, by emailing info@becleanexteriors.com.au. There is no charge to make a request. We will respond within a reasonable time, and we may need to confirm your identity first.

Complaints

If you believe we have mishandled your personal information, please contact us first at info@becleanexteriors.com.au so we can look into it and respond. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of this page.